Terms of Service

These Terms of Service govern your use of Tenora-AI. Please read them carefully. By using the Service, you agree to these Terms.

1. Acceptance

These Terms of Service ("Terms") are a binding contract between you and ConnectUP LLC, operator of the Tenora-AI property management platform ("Tenora-AI," "we," "us"). By creating an account, accepting an invitation, or otherwise using any part of the Service, you agree to these Terms. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms, and "you" refers to that organization.

2. Eligibility

You must be at least 18 years old and able to form a binding contract to use the Service. If you accept a tenant portal invitation, you represent that the email address you used belongs to you. You may not use the Service if you are barred from doing so under U.S. or other applicable law.

3. Description of the Service

Tenora-AI is a software-as-a-service platform that helps landlords and property managers ("Customers") run rental businesses — including property and unit management, lease creation, online rent collection, tenant communication, and maintenance triage. The Service also offers a tenant portal that gives tenants visibility into their own lease, payments, and maintenance requests.

4. Accounts and security

To use the Service you must create an account through our invitation flow. You are responsible for keeping your password confidential and for all activity on your account. Notify us immediately at security@tenora-ai.com if you suspect unauthorized access. We may suspend or terminate accounts that we reasonably believe have been compromised or misused.

5. Subscriptions, trials, billing, and refunds

5.1 Plans

Use of the Service for Customers requires a paid subscription. The current price is USD $25.00 per month, billed in advance. We may change pricing on at least 30 days' notice; price changes will not take effect during a current billing period.

5.2 Free trial

New Customer accounts receive a 14-day free trial. To continue using the Service after the trial, you must add a payment method through our secure payment-method capture flow before the trial ends. If a valid payment method is on file when the trial ends, your card will be charged for the first month automatically. If no payment method is on file when the trial ends, your account will be suspended until you add one.

5.3 Renewal and cancellation

Subscriptions renew automatically each month until canceled. You can cancel at any time through the Stripe Billing Portal, accessible from Settings → Tenora subscription → Manage billing. Cancellation takes effect at the end of your current billing period; you retain access until that date.

5.4 Refunds

Subscription fees are non-refundable except where required by law. We do not pro-rate refunds for partial months. If you believe you were charged in error, contact us within 60 days and we will review the matter in good faith.

5.5 Past-due accounts

If a renewal payment fails, we will notify you and treat the account as past-due. You will have a 7-day grace period during which the Service remains available read-only — you can view existing data, but cannot record new tenants, leases, or payments. If the issue is not resolved within 7 days, the account becomes read-only until payment is restored. If the account remains past-due for 30 days or longer, we may suspend or terminate the account.

5.6 Stripe Connect rent payments

Customers may enable online rent collection by connecting a Stripe Express account through the Service. When a tenant pays rent online, the funds are routed by Stripe directly from the tenant to the Customer's connected Stripe account. Tenora-AI does not hold, transmit, or take title to tenant rent funds. The Customer remains the merchant of record for rent payments and is responsible for any chargebacks, refunds, tax reporting (including issuance of any required 1099 forms), and compliance obligations arising from those payments. Tenant payments are subject to Stripe's terms and Stripe's fees, plus any transparent convenience fee passed through to the tenant in compliance with applicable card-brand rules.

6. Your content

6.1 What "Your Content" means

"Your Content" means all information you and your authorized users upload, create, or transmit through the Service — including property records, unit details, tenant records, lease documents, payment records, maintenance requests, photographs, comments, and any other data.

6.2 Ownership and license

You retain all rights, title, and interest in Your Content. You grant us a worldwide, royalty-free, non-exclusive license to host, store, transmit, display, copy, and process Your Content solely as needed to (i) provide and operate the Service, (ii) back up and secure Your Content, (iii) prevent or address technical or security issues, and (iv) comply with applicable law. We will not use Your Content to train artificial intelligence models, and we will not sell Your Content.

6.3 Your responsibilities for Your Content

You represent and warrant that Your Content:

• Is accurate and not misleading.
• Does not violate any law, including fair-housing, consumer-protection, tax, and privacy laws.
• Does not infringe any third party's intellectual-property, privacy, or other rights.
• Was collected and is being processed by you with the legal authority to do so (for example, you have your tenant's consent to add their information to the Service).

6.4 Tenant data

If you are a Customer, you act as the controller of the personal information about your tenants that you upload to the Service. Tenora-AI processes that information on your behalf under our Privacy Policy. You are responsible for providing any notices and obtaining any consents required from your tenants under applicable law before adding their information to the Service.

7. Prohibited uses

You agree not to use the Service to:

• Violate any law, regulation, or rule, including fair-housing laws, the Fair Credit Reporting Act, the Telephone Consumer Protection Act, anti-spam laws, or applicable state landlord-tenant laws.
• Discriminate against any tenant or applicant based on race, color, national origin, religion, sex, familial status, disability, age, marital status, lawful source of income, sexual orientation, gender identity, or any other characteristic protected by applicable law.
• Send unsolicited or unauthorized communications, including marketing SMS or email to recipients who have not opted in or who have opted out.
• Upload or distribute viruses, malware, or other harmful code.
• Attempt to gain unauthorized access to the Service, other accounts, or our infrastructure; probe or scan our systems; or interfere with the operation of the Service.
• Reverse-engineer, decompile, or attempt to derive the source code of the Service, except to the extent that this restriction is prohibited by applicable law.
• Resell, sublicense, or commercially exploit the Service without our prior written consent.
• Use the Service to build a competing product or to benchmark against the Service for the purpose of building a competing product.
• Use any automated means, including bots or scrapers, to access the Service for purposes that would impose an unreasonable load on our infrastructure.

8. Third-party services

The Service integrates with third-party providers, including Stripe (payments), Twilio (SMS), Resend (email), Anthropic (AI-assisted maintenance triage), Cloudflare R2 (object storage), Railway (hosting), and Netlify (web hosting). Your use of those services through the Service is also subject to those providers' terms and privacy policies. We are not responsible for the acts or omissions of third-party providers.

9. AI features

The Service uses third-party AI models (currently Anthropic's Claude) to categorize and prioritize maintenance requests and, where enabled, to assist with lease document generation. AI output may be inaccurate, incomplete, or unsuitable for a given situation. AI-generated categories and priorities are suggestions only; final responsibility for triage decisions and lease content rests with you. You should review AI output before relying on it, particularly for any consequential decisions.

10. Intellectual property

Other than Your Content, we and our licensors own all right, title, and interest in the Service, including all software, designs, text, graphics, logos, and trademarks. These Terms do not grant you any rights to our trademarks or brand. You may not remove, alter, or obscure any proprietary notices in the Service.

If you provide us with feedback, suggestions, or ideas about the Service, you grant us an unrestricted, royalty-free, perpetual license to use that feedback for any purpose, with no obligation to you.

11. Privacy

Our handling of personal information is described in our Privacy Policy, which is incorporated into these Terms by reference.

12. Copyright and DMCA

If you believe that content on the Service infringes your copyright, please send a notice of infringement to our designated agent at copyright@tenora-ai.com that includes: (a) your physical or electronic signature; (b) identification of the copyrighted work claimed to have been infringed; (c) identification of the allegedly infringing material with enough detail to locate it; (d) your contact information; (e) a statement of good-faith belief that the use is not authorized by the copyright owner; and (f) a statement that the information in the notification is accurate and that you are authorized to act on behalf of the owner. We may remove or disable access to content alleged to be infringing and terminate the accounts of repeat infringers.

13. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE; THAT DEFECTS WILL BE CORRECTED; OR THAT THE SERVICE OR THE SERVERS THAT MAKE IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

WE DO NOT PROVIDE LEGAL, TAX, FINANCIAL, OR REAL-ESTATE ADVICE. THE SERVICE'S LEASE GENERATION, AI-ASSISTED MAINTENANCE TRIAGE, LATE-FEE CALCULATIONS, AND OTHER FEATURES ARE TOOLS TO ASSIST YOU; THEY ARE NOT A SUBSTITUTE FOR PROFESSIONAL ADVICE. YOU ARE RESPONSIBLE FOR ENSURING THAT YOUR USE OF THE SERVICE AND THE OUTPUTS YOU GENERATE FROM IT COMPLY WITH ALL APPLICABLE LAWS AND PROFESSIONAL STANDARDS.

14. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL TENORA-AI OR ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE — WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER THEORY — WILL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO THE LIMITATIONS ABOVE MAY NOT APPLY TO YOU IN FULL. NOTHING IN THESE TERMS LIMITS OUR LIABILITY FOR FRAUD, GROSS NEGLIGENCE, OR WILLFUL MISCONDUCT, OR FOR ANY OTHER LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

15. Indemnification

You agree to defend, indemnify, and hold harmless Tenora-AI and our officers, directors, employees, and agents from and against any third-party claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) Your Content; (c) your breach of these Terms or any representation or warranty in these Terms; (d) your violation of any law or any third party's rights, including any tenant's rights under fair-housing, consumer-protection, or privacy laws; or (e) any dispute between you and any of your tenants, applicants, employees, or third parties.

16. Termination

You can stop using the Service at any time and cancel your subscription as described in Section 5.3. We can suspend or terminate your access to the Service at any time, with or without notice, if we believe in good faith that you have violated these Terms, that continued use poses a security or legal risk, or that the Service is being abused. We will provide reasonable notice where practical.

On termination: (a) your right to use the Service ends; (b) you may export Your Content for a reasonable period afterward (we will tell you the export window); and (c) we will delete Your Content within a reasonable period after the export window closes, except where we are required to retain it. Sections 6.2 (ownership and license), 6.3 (your responsibilities), 10 (intellectual property), 13 (disclaimers), 14 (limitation of liability), 15 (indemnification), 17 (dispute resolution), and 20 (miscellaneous) survive termination.

17. Governing law and dispute resolution

17.1 Governing law

These Terms and any dispute arising from them or the Service are governed by the laws of the State of Connecticut, without regard to its conflict-of-laws principles.

17.2 Informal resolution

Before filing any formal claim, we ask that you contact us at legal@tenora-ai.com with a description of the dispute and what resolution you are seeking. We will try in good faith to resolve the matter informally within 60 days.

17.3 Binding arbitration

If informal resolution does not work, any dispute arising out of or relating to these Terms or the Service will be resolved by binding, individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules. The arbitration will be conducted in Hartford, Connecticut, or by videoconference at your election. The arbitrator may award the same damages and relief that a court could. Judgment on the award may be entered in any court of competent jurisdiction.

17.4 Class-action waiver

YOU AND TENORA-AI AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING.

17.5 Carve-outs

Either party may (a) bring an individual action in small-claims court for any dispute within the jurisdiction of that court; or (b) seek injunctive or other equitable relief in court for actual or threatened infringement of intellectual property or unauthorized access to the Service.

17.6 Opt-out

You may opt out of the arbitration agreement and class-action waiver by sending a written notice to legal@tenora-ai.com within 30 days of first accepting these Terms. The notice must include your name, the email address associated with your account, and a clear statement that you wish to opt out of arbitration. Opting out does not affect any other part of these Terms.

18. Changes to the Service and these Terms

We are continuously improving the Service and may add, change, or remove features. We will not materially reduce the functionality of paid features during a current billing period without offering you a refund or alternative.

We may update these Terms from time to time. If we make material changes, we will notify Customers by email and post a notice in the Service at least 14 days before the changes take effect, except where a shorter period is required by law. Your continued use of the Service after the effective date of the changes constitutes acceptance of the updated Terms. If you do not agree to the changes, you must stop using the Service before they take effect.

19. Notices

We may send you notices by email at the address associated with your account, by posting a notice in the Service, or by any other reasonable means. You consent to receive electronic notices and agree that electronic notices satisfy any legal requirement that a notice be in writing.

20. Miscellaneous

• Entire agreement. These Terms, together with the Privacy Policy and any other terms expressly incorporated, constitute the entire agreement between you and us regarding the Service.
• Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force and effect.
• No waiver. Our failure to enforce a provision is not a waiver of that provision or of any other right.
• Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, sale of assets, or by operation of law.
• No third-party beneficiaries. These Terms do not create any third-party beneficiary rights.
• Force majeure. Neither party is liable for any delay or failure to perform caused by circumstances beyond its reasonable control, including natural disasters, war, civil unrest, network outages, or acts of any third party.
• Independent contractors. Nothing in these Terms creates an agency, partnership, joint venture, or employment relationship between you and us.

21. Contact us